Shiharaa Styles – Exchange & Store Credit Policy

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Shop with Confidence Promise

At Shiharaa Styles, your comfort and satisfaction are at the heart of everything we do. While we carefully inspect every order before dispatch, we understand that sometimes an exchange or Store Credit may be needed. Our policy is designed to make that experience simple, fair, and transparent.

Exchange & Store Credit Request

If you wish to exchange your product or opt for Store Credit, please email us within 48 hours of receiving your order at:

Email: hello@shiharaastyles.com

Please mention:

·       Order Number

·       Your Name

·       Reason for the request (optional but helpful)

·       Photos of the product (if applicable)

Eligibility

To be eligible for an exchange or Store Credit, the product must:

·       Be unused, unworn, and unwashed.

·       Be in its original condition.

·       Have all original tags, labels, and packaging intact.

·       Be free from stains, perfume, makeup marks, damage, or alterations.

Products that do not meet these conditions will not be eligible for exchange or Store Credit.

Product Inspection

Once the returned product reaches our warehouse, it will undergo a quality inspection by our team.

If the product satisfies our eligibility criteria, you may choose either:

·       Exchange for another size or product (subject to availability), or

·       Store Credit equivalent to the value of the returned product.

The final eligibility decision will be based on the product’s condition after inspection by the Shiharaa Styles Quality Team.

Return Shipping Charges

To make exchanges as easy as possible, Shiharaa Styles arranges the return pickup wherever reverse pickup service is available.

A nominal return shipping fee of ₹150 per order applies to all Exchange and Store Credit requests.

Our team will share the payment details once your request is approved and before the return pickup is scheduled.

This helps us provide a convenient exchange service while keeping our pricing fair and transparent.

In locations where reverse pickup is unavailable, customers may be requested to self-ship the product using a reliable courier service.

Store Credit

If you choose Store Credit, or if your requested exchange product is unavailable, Store Credit will be issued.

Store Credit Terms

·       Valid for 6 months from the date of issue.

·       Can be redeemed on any purchase at www.shiharaastyles.com.

·       Can be used partially or fully until the available balance is exhausted.

·       If your order value exceeds the Store Credit balance, the remaining amount can be paid using any available payment method.

·       Store Credit cannot be exchanged for cash or refunded.

·       Expired Store Credit cannot be extended or reissued.

One-Time Exchange Policy

Products purchased using Store Credit or products received through an exchange are not eligible for another exchange or Store Credit unless there is a verified manufacturing defect or an incorrect product has been delivered.

Non-Eligible Products

Exchange or Store Credit will not be available if:

·       The request is made after 48 hours of delivery.

·       The product has been used, washed, altered, or damaged after delivery.

·       Original tags or packaging are missing.

·       The product fails the quality inspection.

Shop with Confidence Promise

·        Our goal is to make online shopping simple, trustworthy, and worry-free. Every order is carefully inspected before dispatch, and every exchange request is handled with fairness, transparency, and care.

Thank you for choosing Shiharaa Styles.

Wear Your Elegance.